On the POSable till, staff sign in with their 6-digit PIN. Device settings such as the theme, printer, Receipt Auto Dismiss and camera scanning are in the settings window: press the cog wheel at the top right. You don’t need a PIN to open it. The till syncs with the dashboard automatically every 5 minutes, and you can sync straight away by tapping the sync icon next to Log out. When you finish, press Log out and choose a reason. Every log-out is recorded in the dashboard. This guide is for till staff and managers.
Important:
- The till doesn’t lock itself and there’s no switch-user. To hand over the till, log out and let the next person sign in with their own PIN.
- Anyone on the till can open the settings window. Train staff on what to change.
Why it matters
- Every action is traceable. Each person uses their own PIN, and log-outs are recorded with a reason.
- Changes reach the till by themselves. Prices, products and settings arrive within 5 minutes, or straight away with the sync icon.
- Set up each device to suit. Theme, printer and scanning are set per device.
The till controls at a glance
| Control | Where | PIN? |
|---|---|---|
| Sign in | Start screen, 6-digit PIN | Your own |
| Settings window | Cog wheel, top right | No |
| Sync | Sync icon (no label), next to Log out | No |
| Log out | Log out button, then choose a reason | No |
| Dashboard messages | Appear on the till | No. Tap anywhere to dismiss |
Sign in and log out
1. Sign in with your PIN
Enter your 6-digit PIN. Managers create staff and PINs in the dashboard. See How to add app users.
Offline: you can sign in offline for up to 5 days after the device last synced. After that, connect to the internet once to reset it. A new or replacement device must be online the first time anyone signs in.
2. Log out with a reason
- Press Log out.
- Choose the reason you’re logging out.
The log-out and its reason are recorded in the dashboard, so owners can see when staff signed in and out of each till. At the end of the day, logging out closes the till. See How to open and close the till.
The settings window
Press the cog wheel at the top right. No PIN is needed.
| Setting | What it does |
|---|---|
| Payment Settings | Payment options for this device. On Windows, this is where you set the myPOS GO 2’s COM port |
| Theme | Switch between dark and light mode |
| Printer Settings | Select this till’s printer. See How to connect printers, a cash drawer and barcode scanners |
| Receipt Auto Dismiss | Close the payment success message automatically after a set number of seconds (we recommend 10) |
| Barcode Scanning | Turn on the camera as a barcode scanner (Android). On Windows, press the camera button instead |
Syncing with the dashboard
- Automatic: a background process syncs the till with the dashboard every 5 minutes.
- Manual: tap the sync icon next to Log out (it’s an icon with no text label) to sync straight away, for example after a manager changes prices or adds products. No PIN is needed.
- Offline: sales and other activity are saved on the till and upload when you’re back online.
Tip: Sync before you log out at the end of the day, so the Z Report is complete.
Messages from the dashboard
Managers can send messages to the tills from Push Notifications in the dashboard, such as shift notes or “new products added, please sync”. They appear on the till. To dismiss one, tap anywhere on the screen. There’s nothing to acknowledge. See How to send messages to your tills.
Troubleshooting
A new price or product isn’t on the till
- Tap the sync icon next to Log out, or wait up to 5 minutes. Check the till is online.
“Offline sign-in has expired”
- The till has been offline for more than 5 days. Connect to the internet and sign in again.
Someone else is signed in
- There’s no switch-user. Ask them to log out, then sign in with your PIN.
My PIN doesn’t work
- Ask a manager to check your staff account in the dashboard.
Still stuck?
- Email everythingis@posable.co.uk or call +44 7356 055601. Support is included in every plan.
Frequently asked questions
How do staff sign in to the POSable till?
With their own 6-digit PIN. Managers create staff and PINs in the dashboard. Offline sign-in works for up to 5 days after the device last synced.
How often does the till sync with the dashboard?
Automatically every 5 minutes. To sync straight away, tap the sync icon next to Log out. No PIN is needed.
What’s in the till settings window?
Press the cog wheel at the top right. It has Payment Settings, Theme (dark or light), Printer Settings, Receipt Auto Dismiss and Barcode Scanning. No PIN is needed.
Can I switch user without logging out?
No. There’s no switch-user and no auto-lock. Log out, then the next person signs in with their PIN.
Why does Log out ask for a reason?
The log-out and its reason are recorded in the dashboard, so owners can see when staff signed in and out of each till.
Do staff need to acknowledge messages from the dashboard?
No. Messages sent from Push Notifications appear on the till. Tap anywhere on the screen to dismiss them.
Related Guides
- How to add app users. creating staff and their PINs.
- How to send messages to your tills. Push Notifications from the dashboard.
- Does POSable work offline?. offline sign-in and syncing.
- How to open and close the till. logging out at the end of the day and the Z Report.
- How to connect printers, a cash drawer and barcode scanners. Printer Settings and Barcode Scanning. (new FOH article: publish first)
- How to install the POSable till app. first sign-in on a new device.