The POSable till takes payment three ways: Card, Cash and Split Payment (part cash, part card). Card payments go to your card terminal from Dojo (GO MAX), Teya (Teya Pro, UK and EU), myPOS (GO 2, UK and EU) or Gravity Payments (US). You use one provider at a time. The cash drawer opens for cash, but not for card. Receipts print only when the customer asks. This overview is for till staff and managers. Each section links to the detailed guide.
Important:
- One card provider at a time, chosen in API Settings → Payments.
- Card payments need the till online for Dojo, Teya and Gravity. myPOS can keep taking cards if the GO 2 has its own signal.
- There are no manual discounts, and staff can’t change prices. The only offers at the till are loyalty offers.
Payment buttons at a glance
| Button | What happens | Cash drawer |
|---|---|---|
| Card | The full amount goes to your card terminal | Doesn’t open |
| Cash | Use the quick cash buttons or type the amount under TOTAL DUE. The till works out the change | Opens |
| Split Payment | Enter the cash amount first. The rest goes to the card terminal | Opens, for the cash part |
| NO SALE | Opens the drawer without a sale | Opens |
Taking a payment
- Add the items to the order. See How to take a sale on the POSable till.
- Press Card, Cash or Split Payment.
- For card, follow the prompts on the terminal. For cash, give the change shown on the till.
- When the payment succeeds, press Print Receipt if the customer wants one. Change given appears on the receipt.
Note: All receipts, for sales and refunds, are printed on request only.
Card providers
| Provider | Terminal | Region | Setup guide |
|---|---|---|---|
| Dojo | GO MAX | UK and selected EU | How to set up the Dojo GO MAX |
| Teya | Teya Pro | UK and EU | How to set up the Teya Pro |
| myPOS | GO 2 | UK and EU | How to set up the myPOS GO 2 |
| Gravity Payments | PAX or Clover (supplied by Gravity) | US | How to set up Gravity Payments |
POSable adds no markup to card fees. You agree your rates directly with your provider. myPOS needs no keys and is on by default. On a Windows till, its COM port is set under Payment Settings in the settings window (cog wheel). This is pre-set so you should never need to change the COM port but the option is there should it be required.
Cash drawer
The drawer connects to the receipt printer with an RJ11 cable, not to the till. It opens for cash sales, the cash part of a split payment and NO SALE. It doesn’t open for card payments. See How to connect printers, a cash drawer and barcode scanners.
Refunds
Full and partial refunds are made from Recent Orders, or by scanning the receipt barcode, with a manager’s or assistant manager’s PIN. Split payments are refunded by the method used. See How to refund a sale on the POSable till.
Troubleshooting
The card terminal doesn’t respond
- Check the till is online (Dojo, Teya and Gravity) and the terminal is on. Then follow your provider’s guide.
The cash drawer doesn’t open
- It only opens for cash, the cash part of a split payment and NO SALE. Check the RJ11 cable goes into the receipt printer, and that the printer is on.
Still stuck?
- Email everythingis@posable.co.uk or call +44 7356 055601. Support is included in every plan.
Frequently asked questions
What payment options does the POSable till have?
Card, Cash and Split Payment (part cash, part card).
Which card providers work with POSable?
Dojo (GO MAX), Teya (Teya Pro, UK and EU), myPOS (GO 2, UK and EU) and Gravity Payments (US). You use one provider at a time, chosen in API Settings → Payments.
How does a split payment work?
Press Split Payment and enter the cash amount first. The remaining balance is sent to the card terminal.
When does the cash drawer open?
For cash sales, the cash part of a split payment and NO SALE. It doesn’t open for card payments.
Can I take card payments when the internet is down?
With myPOS, yes, if the GO 2 has its own signal. Dojo, Teya and Gravity need the till to be online.
Can staff give a discount at the till?
No. There are no manual discounts and staff can’t change prices. The only offers at the till are loyalty offers.
Related Guides
- How to take a sale on the POSable till. the full sale flow.
- How to set up the Dojo GO MAX. Dojo card payments.
- How to set up the Teya Pro. Teya card payments (UK and EU).
- How to set up the myPOS GO 2. myPOS card payments.
- How to set up Gravity Payments. US card payments.
- What hardware does POSable need? Printers, cash drawers and scanners. the RJ11 cash drawer.
- Are there any transaction fees?. POSable adds no markup.