POSable’s loyalty scheme is included on every plan. You set how customers earn points, what a point is worth, when points expire and any bonus for signing up. Customers join by scanning your QR code, which opens your own loyalty app on their phone. From the dashboard you create offers (discounts, free items, bonus points and more), see who has joined, send customers notifications and track results. At the till, staff scan the customer’s loyalty barcode to add points or apply an offer. This guide is for owners and managers setting up or running the scheme.
Why it matters
- Brings customers back. Points, tiers and offers give people a reason to return.
- No extra app to build. Customers sign up in seconds from a QR code and save the app to their home screen.
- You stay in control. Set start and end dates, minimum points and redemption limits on every offer.
- See what works. The loyalty dashboard and Spending Insights show sign-ups, points and redemptions.
Loyalty pages at a glance
| Page | What you do there |
|---|---|
| Loyalty Settings | Scheme name, points, tiers, expiry, point value, notifications; your QR code and sign-up link |
| Dashboard | Customers registered, points earned, savings offered, revenue generated or redeemed |
| Customers | View members, add or remove points, block a customer, or add a customer manually |
| Offers | Create, edit and track active, scheduled, cancelled and expired offers |
| PWA Settings | Icons, colours and logo for your customers’ loyalty app |
| Notifications | Send messages to customers who’ve opted in, and see past messages |
| Spending Insights | Spending, points and engagement analytics; export to CSV or JSON, or print |
Step-by-step: set up the scheme
- Open Loyalty Settings and click Edit Settings.
- Give your scheme a name.
- Set Points per Currency: how many points customers earn per £1.
1.00= 1 point per £1. - Set the optional extras:
- Registration Bonus: points given when a customer signs up.
- Minimum Spend for Points: the least a customer must spend to earn points.
- Tiers: create your tiers in the dashboard and set the points level a customer needs to reach each next tier.
- Tier Point Multipliers: extra points for customers in higher tiers.
- Set points expiry: leave it blank for points that never expire, or enter a number of days (e.g.
365). - Set the Points to Currency Ratio, which is what each point is worth.
.10= 10p per point (or 10 cents in euros). - Turn on any notification settings you want, then click Save.
How points and value work together
| Setting | Example | Result |
|---|---|---|
| Points per Currency | 1.00 | A £20 spend earns 20 points |
| Points to Currency Ratio | .10 | 20 points are worth £2.00 |
Tip: Work out the value of your scheme before you launch. With the example above, customers get back 10p for every £1 they spend.
Step-by-step: get customers signed up
- Go back to Loyalty Settings. You’ll find your unique loyalty link and QR code.
- Download the QR code and print it or display it at the till.
- Customers scan it, register, and are prompted to save the loyalty app to their home screen.
Important: When you share the link by email or online, always use the full URL, including your Tenant ID. Without it, customers can’t reach your loyalty app.
You can add customers manually on the Customers page, but it’s quicker and more accurate for them to sign up with the QR code.
Step-by-step: create an offer
- Open Offers and click Create Offer.
- Choose an offer type (see the table below) and fill in its details.
- Set the rules for every offer:
- Minimum points a customer needs to redeem it
- Maximum redemptions per customer
- Start and end dates: a deadline encourages customers to act
- Terms and conditions, e.g. one use per customer
- Tick the checkbox to confirm the required fields are complete, then click Save.
To change an offer later, click Edit Offer.
| Offer type | How it works | How to set it up |
|---|---|---|
| Discount Percentage | A % off one product or the whole bill | Choose all products or a specific product; enter the number without “%” (e.g. 20) |
| Fixed Amount | A fixed amount off the bill or a product | Enter it as currency, e.g. .50 or 1.00 |
| Buy X Get Y Free | Buy a quantity of one item, get another free or discounted | Pick the category and quantity of the item bought, then the reward product; make it free or 50%, 25% or 10% off |
| Free Item | A free product | Pick the category, then the product |
| Points Multiplier | Extra points per purchase, e.g. double or triple | The multiplier depends on your points settings and the customer’s tier |
| Bonus Points | A fixed number of extra points, e.g. 500 | Awarded after the purchase when the customer redeems the offer |
| Cash Back | A cash reward at checkout when redeemed | Use carefully. It costs you real money, so set sensible limits |
Tip: On AI plans, POSable can also help you create loyalty offers.
Brand your loyalty app
Open PWA Settings to customise the app customers save to their phone:
- Upload a 192 × 192 px icon (Android) and a 512 × 512 px icon (Apple).
- Choose your colour scheme and logo.
Use correctly sized icons so they look sharp on every phone.
Send notifications to loyalty customers
POSable sends loyalty notifications through Google Firebase Cloud Messaging at no extra cost, with no Google account needed.
- Open Notifications. You’ll see every message you’ve sent.
- Click Send Notification and write your message.
- Click Send.
Only customers who’ve allowed notifications receive them. Customers control this themselves.
Note: These go to your customers. To message your till staff, use Push Notifications. See How to use Messaging and Notifications.
Track results
- The loyalty dashboard shows registrations, points, savings and revenue, with quick links to other loyalty pages.
- Spending Insights gives detailed analytics. Export to CSV or JSON, or print it.
At the till
Staff scan the customer’s loyalty barcode to add points or apply an offer. When the till is offline, staff can still look up customers previously scanned on that till and redeem their points, but applying loyalty offers needs an internet connection (offers are checked live, so they can’t be used twice). See Does POSable work offline?
Troubleshooting
Customers can’t open the loyalty app from my link
- The link must include your Tenant ID. Copy the full link from Loyalty Settings.
A customer isn’t getting notifications
- They need to have allowed notifications on their phone. You can’t turn this on for them.
A customer’s points are wrong
- Adjust their balance on the Customers page by adding or subtracting points.
Still stuck?
- Email everythingis@posable.co.uk or call +44 7356 055601. Support is included in every plan.
- Watch the loyalty tutorial on our YouTube channel.
Frequently asked questions
Is loyalty included in every POSable plan?
Yes. The loyalty scheme, QR sign-up and customer loyalty app are included as standard on all plans.
How do customers join my POSable loyalty scheme?
They scan your QR code from Loyalty Settings, register, and save the loyalty app to their phone’s home screen.
How do I decide how many points customers earn?
Set Points per Currency in Loyalty Settings. For example, 1.00 gives 1 point per £1 spent. The Points to Currency Ratio then sets each point’s value, for example .10 for 10p.
Can loyalty points expire?
Only if you set an expiry. Leave the expiry period blank for points that never expire, or enter a number of days, such as 365.
What types of loyalty offer can I create?
Discount Percentage, Fixed Amount, Buy X Get Y Free, Free Item, Points Multiplier, Bonus Points and Cash Back, each with minimum points, maximum redemptions and start and end dates.
Do loyalty offers work when the till is offline?
You can look up customers previously scanned on that till and redeem their points offline, but applying loyalty offers needs an internet connection.
Related Guides
- How to Boost Retention with POS-Based Loyalty Tools. Reason: why loyalty works and what’s included.
- How to use Messaging and Notifications. Reason: messages to staff tills, as opposed to customers.
- Does POSable work offline?. Reason: which loyalty actions work without internet.
- How to log in to the POSable dashboard. Reason: where to find the Tenant ID used in your loyalty link.
- How much does POSable cost?. Reason: AI loyalty offers on AI plans.