Using posable loyalty at the till
To use posable loyalty at the till, scan the barcode in the customer’s loyalty app during the sale. The till displays their name, points balance, tier and current offers. Depending on the offers set up in the dashboard, they can redeem points as a payment or discount. The system supports using loyalty with cash or card payments.
Loyalty opens only from a scan, so there is no customer search. It can’t be added once the sale has been paid. This process speeds transactions and reduces errors for staff during high volume periods, and improves accuracy overall. This guide is for till staff.
Important:
- Scan before you take payment. You can’t add loyalty to a sale after it has been paid.
- Customers join on their phone. Staff can’t sign customers up at the till. Customers scan your loyalty QR code or link and register themselves.
Why it matters
- Customers see their rewards straight away. Their points, tier and offers appear as soon as you scan.
- Flexible. Points can cover part of the bill, with the rest paid by cash or card.
- Fair. Points are earned on what the customer actually pays, after discounts. If the sale is refunded, the points they used are given back.
Loyalty at the till at a glance
| Question | Answer |
|---|---|
| How do I open a customer’s loyalty? | Scan their loyalty barcode. There’s no search |
| When can I scan? | Any time during the sale, before payment |
| Can I add it after payment? | No |
| How can points be used? | As a payment or a discount, depending on the offer, alongside other payment methods |
| Can staff sign up new members? | No. Customers sign up with your QR code or link |
| Offline? | Points redemption works for customers already scanned on that till. Offers need a connection |
| Points earned on? | The remaining amount after discounts, including points redeemed as a discount |
| Refunds? | Points used on the sale are returned |
Step-by-step: apply loyalty to a sale
1. Start the sale
Add items as usual. You can scan the loyalty barcode first or at any point before payment.
2. Scan the customer’s loyalty barcode
Ask the customer to open their loyalty app and show the barcode. Scan it with your barcode scanner or the device’s camera. The till shows their name, points balance, tier and current offers.
Tip: Phone screens need a CCD or 2D imager scanner, or the camera. See How to connect printers, a cash drawer and barcode scanners.
3. Redeem points or apply an offer (if the customer wants to)
Choose what the customer wants to use. Depending on how the offer is set up in the dashboard, points are taken off as a discount or used as a payment towards the total. The discount appears as a loyalty discount on the receipt.
4. Take payment for the rest
Take any remaining balance by Cash, Card or Split Payment as usual.
Additionally, customers earn points on remaining amount after discounts, including points redeemed as a discount, posable loyalty at the till.
Note: If you hold the sale, the loyalty details stay attached when you bring it back.
New members
Staff can’t add customers at the till. Point customers to your loyalty QR code (many shops print it and display it at the till). They scan it, register and save the loyalty app to their home screen. Managers set this up in the dashboard. See How to set up loyalty.
Using loyalty offline
| Task | Offline? |
|---|---|
| Redeem points for a customer already scanned on that till | Yes |
| Apply offers | No. Offers are checked live, so they can’t be used twice |
See Does POSable work offline?
Refunds
When a sale is refunded, any points the customer used on it are returned to them. See How to refund a sale on the POSable till.
Troubleshooting
Nothing happens when I scan the loyalty barcode
- Standard laser scanners often can’t read phone screens. Use a CCD or 2D scanner, or the camera.
- Ask the customer to turn up their screen brightness.
I can’t find the customer by name
- There’s no search. Loyalty only opens by scanning the customer’s barcode.
An offer won’t apply
- Offers need an internet connection. Also check the offer’s dates, points cost and redemption limits in the dashboard.
The customer forgot to show their app before paying
- Loyalty can’t be added after the sale. Remind them to show it next time.
Still stuck?
- Email everythingis@posable.co.uk or call +44 7356 055601. Support is included in every plan.
Frequently asked questions
How do I add a loyalty customer to a sale?
Scan the barcode in the customer’s loyalty app at any point during the sale, before payment. The till shows their name, points balance, tier and offers. There’s no customer search.
Can I add loyalty after the sale is paid?
No. Loyalty can’t be applied to a sale after it’s paid, so scan the customer’s barcode before you take payment.
Can customers pay with loyalty points?
Yes. Depending on the offer set up in the dashboard, points can be used as a payment or a discount, together with cash or card. Customers earn points on the remaining amount after discounts, including any points redeemed as a discount.
Can staff sign up new loyalty members at the till?
No. Customers sign up themselves by scanning your loyalty QR code or link and registering on their phone.
Does loyalty work offline?
Points redemption works for customers already scanned on that till. Offers need an internet connection.
What happens to loyalty points if a sale is refunded?
Any points the customer used on the sale are returned to them.
Related Guides
- Does POSable have customer loyalty features?. how points, tiers and offers work.
- How to set up loyalty. the sign-up QR code, points and offers.
- How to take a sale on the POSable till. the full sale flow. (new FOH article: publish first)
- How to refund a sale on the POSable till. points returned on refund. (new FOH article: publish first)
- How to connect printers, a cash drawer and barcode scanners. scanners that read phone screens and camera scanning. (new FOH article: publish first)
- Does POSable work offline?. what loyalty can do offline.