Questions? Need Help? You got it!
Support when you need it the POSable way!
POSable’s help documentation provides step-by-step tutorials for
setting up and managing your point-of-sale system without requiring technical expertise.
Guides cover two main areas:
Back Office setup
(user management, inventory configuration, payment processing integration with Stripe and myPOS, loyalty programme setup, and sales analytics)
Front-of-House app operation (order taking, payment processing,
receipt printing, and offline transaction handling).
All tutorials include
video demonstrations with captions and transcripts, plus written guides
for quick reference. POSable support staff are available Monday-Saturday
8am-6pm GMT for live assistance at everythingis@posable.co.uk or
+447356055601.
No Support Plans - No Premiums - No Extras
- FAQ & Knowledge Base for quick easy resolutions to your questions
- AI Chat Bot - click the chat Icon in the bottom right
- YouTube video tutorials for both the Admin Dashboard & App
- Email helpdesk driven support
- Give us a call (during opening hours!)
Frequently Asked Questions
What is a point of sale (POS) system?
A point of sale (POS) system is digital software that replaces traditional cash registers. It performs four core functions:
1. **Process Payments** — Accept cash, cards, and digital wallets; reduce transaction time from 3 minutes to 30 seconds.
2. **Manage Inventory** — Track stock in real-time; receive alerts when items run low; quick reordering to suppliers.
3. **Track Sales** — Capture every transaction, identify best-selling products, understand customer patterns.
4. **Report Insights** — Generate daily/monthly/quarterly+ reports for accounting and business decisions.
Modern POS systems like POSable add offline capability, loyalty programs, multi-device support, and integration with payment processors. They reduce
checkout wait times, improve inventory accuracy, and provide business insights that help retailers grow.
Discover more about what a POS system in our full article here.
Why should I choose an offline POS system instead of cloud-only?
Cloud-only POS systems (Square, Shopify POS, Toast) assume constant, reliable internet—an unrealistic assumption for many UK retailers. Statistics show: power outages affect 15-20% of venues annually, and WiFi failures occur 2-3 times monthly in average locations. When cloud systems lose internet, everything stops—you can’t process payments, print receipts, or access inventory. Each hour of downtime costs small retailers £2,000-£5,000 in lost sales. Offline-first systems like
POSable prioritize resilience. You continue operating during outages: accepting payments, printing receipts, managing transactions—then sync data when connectivity returns. This is critical for rural areas with poor internet, outdoor venues, event vendors, and seasonal businesses.
Offline systems aren’t “old technology”—they’re modern, practical solutions to real reliability problems. The tradeoff: offline systems offer fewer real-time cloud features. But for retailers who value business continuity over cloud bells-and-whistles, offline-first systems provide the resilience that protects revenue.
What is POSable EPOS and how does it work?
POSable is an easy-to-use point-of-sale system featuring an Android app for tablets and a web-based dashboard.
The dashboard manages your staff, inventory, and products, while the app handles sales, payments, and receipt printing. It includes a unique offline functionality to ensure you never miss a sale.
Read our full article on what POSable POS point of sale system is and what it can do for your business.
What type of business is POSable suitable for?
We cater for small-medium sized business such as;
Food & Beverage
- Cafes and coffee shops
- Food trucks
- Pop-up restaurants
- Juice bars and smoothie stands
- Ice cream shops and gelato parlors
- Bakeries and patisseries
- Delis and sandwich shops
- Tea houses
- Crepe stands
- Donut shops
- Bubble tea shops
- Food stalls at markets
- Concession stands
- Taco stands and burrito counters
Retail
- Boutique clothing stores
- Gift shops
- Bookstores
- Flower shops
- Art galleries (for selling pieces)
- Craft stores
- Jewelry stores
- Vintage and thrift shops
- Toy stores
- Pet supply stores
- Cosmetics and beauty product retailers
- Phone accessory shops
- Souvenir shops
Events & Temporary Venues
- Festival vendors
- Farmers market stalls
- Craft fair booths
- Street fair vendors
- Concert merchandise stands
- Sporting event vendors
- Trade show exhibitors
- Christmas market stalls
Service-Based Counter Businesses
- Barbershops and hair salons
- Nail salons
- Dry cleaners and laundromats
- Print shops
- Phone repair kiosks
- Shoe repair shops
Specialty Food
- Cheese shops
- Chocolate shops
- Candy stores
- Butcher shops
- Fish markets
- Spice shops
- Gourmet food stores
Discover more in our POSable POS Point of Sale article here.
Is POSable good for cafes, restaurants, and food trucks?
Yes. POSable works exceptionally well for food & beverage businesses—cafes, coffee shops, food trucks, ice cream shops, bakeries, and bubble tea stands. Our offline mode is critical for this segment: power outages and WiFi failures in busy venues cost £2,000-£5,000 per hour in lost sales.
Unlike cloud-only systems (Square,Shopify POS) that go dark during outages, POSable continues processing transactions, taking payments, and printing receipts even without internet. This is a game-changer for seasonal businesses and outdoor venues. Multi-device support lets you add checkout counters as queues grow, with no per-device charges. Flat-rate pricing (£20-£45/month) means expansion doesn’t exponentially increase costs.
Can POSable work for retail boutiques, gift shops, and bookstores?
Absolutely. Retail shops, boutiques, gift stores, bookstores, and jewelry shops are perfect for POSable. Retailers benefit from our simplicity and transparent pricing—no hidden fees, no contracts. Our 15-day free trial lets you test with zero risk.
Multi-device support is especially valuable: traditional POS systems charge £50-£100 per checkout terminal, forcing small retailers to limit their counters. POSable’s flat-rate model means you pay the same whether you have 1 or 5 checkouts.
This removes the artificial scaling limitation and lets you add counters whenever queues justify it. Inventory management and barcode scanning ensure stock accuracy.
Built-in loyalty programs increase repeat purchases—customers scan a QR code to earn points.
Does POSable work for farmers markets, festivals, and temporary venues?
Yes, POSable is ideal for event vendors and temporary venues—farmers markets, craft fairs, festival stalls, and pop-up shops. Portability is key: all you need is a battery-powered Android tablet, printer, and card terminal. No WiFi required means you can sell anywhere, even in venues with poor connectivity.
Offline mode is critical for events where internet is unreliable or non-existent. Setup takes 30 minutes, so you can be live before your event opens. Daily settlement of payments and inventory means next-day insights into what sold. No infrastructure needed—set up in a market stall, festival booth, or pop-up location. Perfect for testing new products or business models with minimal investment.
Is there a POSable Demo?
Yes, we have a link to the demo https://posable.co.uk/demo in the header and footer on this website.
The demo differs from the free 15-day trial. It resets hourly but enables you to use and see all the POSable features available. It provides a demo UK cafe setup with categories, products, sales, reports, AI reports, loyalty offers.
There is also APP access so you can download the POSable app onto your device and test how it all functions before signing up for the free 15-day trial.
You will also see a demo installer in the menu when in the POSable Back Office. This is disabled in that demo but on the trial you can setup demo data to also see how everything is configured and setup for different business types.
How long does setup take?
Most businesses are up and running within 30 minutes. You simply download the app, create an account, and add your products.
Note: Integrated card payments via myPOS or Stripe require their own account approval process, which is outside of our control.
Read our in-depth article on how quickly you can setup POSable POS here.
Are there any transaction fees?
No. POSable is not a payment processor. We do not add or take any percentage from your card processing. You only pay the rates set by myPOS or Stripe.
Transaction fees by card payment companies are a mine field. You can think it’s a pretty field but them BOOM you have this fee and that fee an extra 20p here and an extra 20p there. To wrap it all up – you can have your money in 72hrs or more depending on the time of day, if its a weekend and so on.
POSable selected the card payment processors to integrate with. They are well known, cost effective, reliable and provide access to funds quickly. Everything a small business relies upon.
Unlike some other POS companies. We don’t offer better rates if you sign up on a contract. We let you do the talking, making your own arrangements with myPOS and Stripe so you know where you stand, and know what you are paying.
What are the POSable POS pricing plans and monthly fees?
- Professional: £20 per month for up to 5 devices. Annual Discount: £200 per year (saves you 2 months).
- Professional Plus: £35 per month for up to 10 devices. Annual Discount: £350 per year (saves you 2 months).
- Professional AI: £35 per month for up to 5 devices. Annual Discount: £350 per year (saves you 2 months).
- Professional AI Plus: £45 per month for up to 10 devices. Annual Discount: £450 per year (saves you 2 months).
- Includes: App, Dashboard, Offline Mode, Loyalty, Analytics, and Support. On AI plans it includes daily, monthly, quarterly, 6 months and yearly reports with AI forecasting, weather forecasts, loyalty offer creation and more.
Is there a free trial or demo?
Yes! We offer a 15-day free trial. You can also explore our live demo to test the dashboard and loyalty app (reset hourly).
Is there a contract?
No. You can cancel at any time. Your data remains accessible until the end of your billing cycle. After that, your data is deleted for privacy compliance, so please ensure you export a backup.
Are there extra fees for updates or support?
No. All updates and customer support are included in your subscription.
Even if we introduce new features we will not be making any of them an additional cost. Of course, if a feature becomes available which is to a 3rd party and they charge for their services then it is optional if you wish to use it.
What hardware do I need?
- Tablet: Android 10”+ screen running OS 10 or higher. We have tested POSable on Android phones and various tablets of different sizes without issue. Obviously, the larger the screen the less scrolling if you have many categories and products you will need to do.
- Printer: USB or Bluetooth thermal 80mm receipt printer (e.g., Munbyn). POSable is compatible with a wide range of USB/Bluetooth Thermal printers. We have not restricted POSable to expensive models unlike systems such as Square which is compatible with printers costing £200+
- Scanner: USB or Bluetooth (NetumScan recommended; must be CCD-capable for loyalty screens). POSable is compatible with budget barcode scanners that enable you to keep your costs low getting setup.
- Cash Drawer: Standard with an RJ11 cable. Both full size and smaller cash drawers are supported with POSable. The RJ11 cable plugs into the thermal printer giving it a little pulse when a cash payment is taken automatically opening the till drawer.
- Label Printer: If you wish to take advantage of the shelf ready labelling system provided with POSable then a label printer can print these individually or in bulk direct from the POSable Back Office. Simply set the label size, font, products and then print!
For a full guide to hardware and requirements for POSable POS see our more in-depth document here
Can I use my existing Android phone instead of a tablet?
Yes! Absolutely!!
POSable is suitable on any Android 10+ phone or tablet-based system. We do recommend a 13″ screen to ensure the interface is clear and efficient for fast-paced service.
What if my tablet breaks?
Your data is safe.
Simply delete the broken device from your Admin Dashboard, install POSable on a new tablet, and log in. Your products and settings will sync immediately.
Does POSable have a shelf labelling system?
Yes it does!
In the POSable back office we implemented an easy to use. Probably compatible with any printer system!
Simply set your label size and font size. Select the products you wish to print labels for. Review the layout with the label designer and send to print.
It also supports barcode printing.
Read more on our product shelf ready label system here .
Does POSable connect to wholesalers and suppliers?
It does! In the POSable Back Office you can create a supplier/wholesaler and then add their product code to your products.
By adding the supplier/wholesaler account information you have been supplied you can then compile orders and download or email it in.
POSable can also remind you of supplier/wholesaler cut-off times to ensure you never miss that order.
Check out the full features of the POSable Supplier Ordering System here .
Does it support different languages and currencies?
Yes. We support all major currencies and over 15 languages, including English, Welsh, French, German, Spanish and more.
Simply change the language either at the time of login into the POSable Back Office or when you are in the POSable Back Office and everything will switch to your selected language.
When you then create categories and products, etc. You can do so in your language and this will be how it is displayed on the POSable Front of House APP.
To set the currency. Head to API SETTINGS and then change the currency from the default £ to your required currency symbol. For example, € for Euro or $ for Dollars.
Our full POSable POS article on supported currencies and languages can be found here.
Does POSable POS work offline without an internet connection?
Yes. POSable uses a unique offline-first architecture that automatically detects internet outages in milliseconds and switches to offline mode without the need for any user interaction. Seemless, painless and less stress!
While offline, you can:
– Staff Login and logout as normal
– Scan and search for products
– Process cash and card payments
– Print or re-print receipts
– Apply discounts and loyalty points
– Manage all sales transactions
– Add order deliveries
All transactions queue locally on the tablet and sync to your dashboard the moment connectivity is restored. This solves a common retail problem:
Power outages and WiFi failures cost businesses by the hour in lost sales when traditional POS systems fail.
POSable’s offline capability means you never stop trading.
Can I manage inventory and taxes?
Absolutely. You can track stock levels, receive low-stock alerts, and set automatic VAT/TAX rates in the dashboard.
Does POSable support table management or kitchen printing?
POSable is currently a counter-based system.
While a dedicated table-service app is planned for the future, you can currently use the receipt feature to send order dockets to a kitchen-based
Bluetooth/USB printer.Simply process the current order and take payment. Then when the receipt modal window appears press yes for a receipt and this will send the order details to the printer which can then be collected by a staff member.
Can I export data for my accountant?
Yes. All sales data can be exported in CSV format, which is compatible with Xero, QuickBooks, and other major accounting software.
Which card machines and payment terminals are supported?
- myPOS GO 2 (USB): Plugged into the tablet; includes a free
4G data SIM. WiFI. Accepts payments offline. - Stripe WisePad 3 (Bluetooth): Flexible and portable; requires
internet/hotspot. Accepts payments offline.
POSable currently integrates with the above card readers available from myPOS and Stripe. myPOS is a card payment processor available in the UK and throughout the EU. Stripe is a global card payment processor making the integrations for POSable available anywhere.
More card payment integrations are planned to ensure that we can provide POSable in a manner that is suitable for all.
Read more about cash and card payments with POSable POS here.
- myPOS GO 2 (USB): Plugged into the tablet; includes a free
Does it have customer loyalty features?
Yes! POSable includes a full “Front of House” loyalty website.
Customers scan your unique QR code to join, earn points, and redeem offers like “Buy X get Y free.” This is included as standard on all plans.
In the POSable Back Office there is a full Loyalty section where you can view previous loyalty offers, see how well they have performed, create a variety of new loyalty offers based on your requirements and also set for future dates meaning you can plan well ahead in advance for special occassions.
The loyalty system comes with an in-built notification system that will push out notifications to all subscribed loyalty customers ensuring they don’t miss out on a deal when one is available providing maximum customer retention.
Read more about customer retention and POSable Loyalty POS in our article here.
Can I take cash?
Cash payments can be taken with POSable and it will distingush sales made paid for using cash or card methods.
Can Customers Split Payments?
Yes, using either myPOS or Stripe as your card provider simply press the SPLIT PAYMENT button and enter the cash to be paid first and the remaining amount will be immediately requested on the card terminal.
At the request by the customer the POSable device operator can press the split payment option and proceed to take the payment. Quick, simple and ensures customer satisfaction by being able to pay in the method that they prefer.
Split payment provides flexibility to the customer creating retention.
Can I print receipts?
Yes, for each sale you will get the option to print a receipt.
This saves resources for your business and should a customer say they do not wish a receipt and then change their mind POSable has a re-print button to pull up the last 5 orders so you can print the receipt.
Each receipt can have information about your business. Name, address, contact details and it also provides important information on products purchased, price paid. Payment method.
The receipt also provides a unique barcode which can be scanned if any issues are found with the purchase by the customer. This returns all the products purchased by the customer back in to the POSable Front of House APP to be reviewed.
If applicable, refunds can now be recorded against that sale either in part or in full with the refund being processed in a method agreed with by the POSable user and customer.
Do you provide installation & training?
POSable provides extensive onlijne guides and YouTube tutorials in addition to our in-person support.
Our AI Chatbot POSBOT will assist you with questions and direct you to online resources or to a custome advisor when necessary should you wish to DIY your requirements or you can get in touch with us in numerous ways.
We have a helpdesk for ticket based support when customer advisors are not available and we provide online and telephone support Mon-Sat 8am-6pm
If you require in-person installation and training, contact us and we can see what you need and arrange a date and time.
Installation of POSable is a simple process and as we are shop owners ourselves we fully understand urgency, time and being able to get up and running as quickly as possible.
Can I migrate from another POS system?
Yes. You can import Categories, Products and Sales data via CSV templates.
Download our templates and adjust your data to match.
Our team can also assist with the migration (fees may apply for very large complex datasets).
At POSable we fully understand that migration is the biggest step that a business can take when moving from one POS system to another. We know, we have done it! When we created POSable we migrated from another POS system to this one!
We understand that migration can be daunting. It’s not! POS systems make it feel that way to make you think it’s easier to stay.
We understand that it’s time consuming. Why not let POSable handle it for you. Get in touch! We can discuss your requirements, run you through exactly what will occur and give you an estimate on how long it will take. It won’t be as long as you think!!
The POSable team is here to help. Simply talk to us. Let us know what you have at the moment. What you need to transfer and 99% of the time we can at the start of your 15-day free trial. Get you onboarded and all your data into the system.
Can I switch from Square or Shopify POS to POSable easily?
Yes. POSable makes migration straightforward through CSV import templates.
Here’s the process: export your product list, categories, and pricing from Square or Shopify into CSV format. Use POSable’s import templates to map your data. Upload to POSable’s back office and your products sync immediately to the app.
Historical sales data along with your inventory can also be transferred keeping accounting records intact. Setup takes 30 minutes for most retailers. POSable’s support team can assist with complex datasets at no extra charge. No downtime required—you can run both systems simultaneously during transition. The financial incentive is strong: switching from Square saves £300-£500 annually in transaction fees alone (depending on sales volume). Plus, you gain offline capability and flat-rate pricing. Most retailers who switch report the migration was simpler and faster than expected.
POSable’s goal is making the transition from cloud-dependent systems painless.
Why should retailers choose offline-first POS over cloud?
Offline-first POS systems like POSable prioritize reliability over cloud features. Traditional cloud-only systems assume constant WiFi availability—a flawed assumption for many retailers.
UK retail statistics show:
– Power outages affect 15-20% of venues annually. By using battery powered Android devices POSable reduces the liability of traditional POS systems in the event of power outages.
– WiFi failures happen 2-3x per month in average locations
– Rural and outdoor venues have poor connectivity
Each hour of downtime costs small retailers £1,000-£5,000 in lost sales.
Cloud systems leave you vulnerable. Offline-first systems like POSable keep you trading during outages, then sync data when connectivity returns.
You maintain full functionality: payments, receipts, inventory, loyalty programs—all work offline. This resilience is especially valuable for seasonal businesses, event vendors, and locations with unreliable power or internet.
POSable is more robust, reliable.
What makes POSable different from Square and Shopify POS?
Square and Shopify POS are plugin cloud-only systems—they stop working when WiFi fails.
POSable’s offline-first architecture means you continue processing sales even during internet outages.
This is critical for:
– Venues with unreliable internet (rural areas, outdoor markets)
– Businesses affected by seasonal power outages
– Event vendors in temporary locations
– Situations where losing even 1 hour to WiFi failure costs
Square charges per-device fees (£50-£100/terminal), with a restrictive list of expensive compatible hardware making expansion expensive.
POSable charges one flat fee (£20-£45/month) add checkout devices without exponential cost increases and makes shopping around for compatible hardware easy and cost effective.
Both systems integrate card payments. POSable adds transparency: no additional processing transaction fees, no contracts, no hidden costs.
You pay only what you see. Ideal for UK retailers who want reliability, affordability, and control over their system.
How does POSable compare to Square POS?
Square is a popular cloud-based POS system, but POSable offers critical advantages for UK retailers.
Square’s main weakness: it requires constant internet connectivity. If WiFi fails or goes down, you can’t process payments or print receipts—costing £2,000-£5,000 per hour in lost sales. POSable works offline automatically, continuing full operations during internet outages. Pricing differs significantly: Square charges per-device fees (typically £50-£100/terminal), making expansion expensive. POSable charges one flat fee (£20-£45/month) regardless of device count—add 10 checkouts for the same price as 1.
Square also charges transaction fees (1.75% + 20p per card transaction).
POSable charges zero transaction fees; you pay only your payment processor’s rate (myPOS 0.99-1.1% or Stripe 1.2%).
For retailers with unreliable WiFi, multiple locations, or seasonal fluctuations, POSable’s offline reliability and transparent pricing make it the better choice.
Is POSable better than Shopify POS?
Shopify POS is designed for Shopify store owners who want integrated online/offline selling. If you already use Shopify eCommerce, Shopify POS can streamline operations.
However, POSable is better for independent retailers without Shopify stores. Key differences: Shopify POS requires internet connectivity for payment processing—it fails during WiFi outages. POSable’s offline mode means you keep trading during internet failures.
Shopify charges per-device fees (£89/month for basic plan + additional costs per register). POSable’s flat-rate pricing (£20-£45/month for 5-10 devices) is significantly cheaper for multi-location retailers.
Shopify POS is tightly integrated with Shopify’s ecosystem—useful if you sell online. POSable is standalone—no online store required, perfect for pure brick-and-mortar retailers. For UK retailers prioritizing offline reliability, affordability, and independence from cloud ecosystems, POSable is the better choice.
How does POSable compare to Toast?
Toast is an excellent enterprise POS for restaurants and hospitality, but it’s designed for larger operations and costs significantly more.
Toast is cloud-only—entirely dependent on power and internet connectivity. Power outages or WiFi failures mean you can’t process payments, a critical risk for restaurants during busy service. POSable works offline automatically, processing orders, payments, and receipts even without internet. Toast targets restaurants with table service, kitchen printing, and advanced reservations—enterprise features unnecessary for most independent retailers.
Pricing reflects this: Toast starts at £199/month for a single location, plus transaction fees. POSable starts at £20/month. Toast requires long-term contracts and substantial setup investments.
POSable offers month-to-month flexibility and quick setup. For independent cafes, food trucks, retail shops, and market stalls prioritizing affordability and offline reliability over enterprise features, POSable is the better fit.
Real Software. Real Shop Floor Experience.
I didn’t set out to build a tech company. I set out to make a living.
My journey started when I left home at 15 and worked my way through college and university. Nothing about my career followed a straight line — and that’s probably why I feel so connected to the micro-business world today. I learned henna art by chance on Brighton beach, and that small skill turned into years of trading at markets, festivals and pop-ups across the UK. Later came a licensed booth on Brighton Pier, an online henna business, and eventually a move to Cornwall where my family and I ran a tiny beach shop that grew into something much bigger.
Across 25+ years of trading, I’ve seen the same story play out again and again:
Small businesses being let down by systems that were never built for them.
We were early adopters of card payments in a town that didn’t believe in them. When the queues were long and the WiFi was awful, we learned the hard way what happens when your POS fails at the wrong moment. We paid the hidden fees. We lost the sales. And like thousands of other small traders, we were expected to just put up with it.
So I decided not to.
POSable was born out of frustration — but built with purpose. Not in a boardroom, not for corporate retailers, but for people like us:
It was built by staff saying “It would be good if…”, “Could we…” and “That makes my life so much easier…”
It’s for small shops, market traders, food trucks, pop-up shops, seasonal sellers, and anyone trying to earn an honest living without being punished by unfair fees or rigid contracts.
This platform isn’t just software — it’s the tool I wish I’d had when I was trading in the rain at WOMAD, or when the card machine froze with twenty people in the queue and half of them left. It’s designed to be fair, flexible and reliable, because every sale really does count when margins are tight and you are a small business.
There are no contracts. No hidden costs. No penalties for growing or scaling up for a weekend event. Just practical, built tech that does the job and gets out of your way.
If you’re a small business, you deserve tools that work as hard as you do. Which is why POSable includes tools that other systems charge as modules, plugins, bolt-ons or whatever they wish to call them. Reporting and recommendations, loyalty, analytics, inventory management, delivery management, ordering and more.
All available on hardware that doesn’t cost a small fortune making it out of reach! I built this to be Android based as you can find a tablet anywhere and you can knock off zero’s on the price tag when compared to an Apple device!
You can use pretty much any USB/Bluetooth printer or barcode scanner – unlike POS vendors like Square that restrict to expensive hardware models.
And, you can shop around as much as you wish to find the hardware. Be it Amazon, Temu, Alibaba or any other supplier. POSable was designed to help and therefore it’s flexible not restrictive.
Everything is POSable — when you’ve lived it.— Mark, Founder of POSable
Knowledge Base
Access the POSable knowledge base for in-depth articles covering all aspects of the POSable Back Office, POSable Front of House APP and more detailed answers to common questions.
Call POSable
Give us a call. Mon-Fri 8am - 6pm +44 7356 055601