How POSable POS Works: An Essential POS Guide

by POSable Support Team | January 3, 2026 12:25 pm

POSable is a cloud point of sale (POS) system for independent businesses. Your staff sell on a till app on an Android tablet or Windows PC. You manage products, stock, staff and reports in the cloud dashboard from any web browser. Everything syncs automatically between the two. If the internet drops, the till keeps selling offline and catches up when you’re back online.

POSable costs from £20 a month for up to 5 tills, with no contract and no POSable transaction fees.

The parts of POSable

Part	Who uses it	What it does
Till app (Android or Windows)	Your till staff	Sales, payments, receipts, refunds, kitchen tickets and loyalty at the counter
Cloud dashboard	Owners and managers	Products, stock, staff, settings, reports, loyalty offers and exports
Card terminal	Your customers	Card and contactless payments through Dojo, Teya, myPOS or Gravity Payments (US)
Loyalty app	Your customers	Sign up by QR code, collect points and see offers
Shop Floor web app	Your staff, on phones or tablets	Stock counts, stock adjustments, deliveries and Health & Safety checks

How POSable works

1. You set things up in the dashboard

Add your products, prices, VAT rates, staff, printers and card provider in the cloud dashboard. See What is a POS system?[1] for a feature overview.

2. Your tills sync automatically

Each till downloads what it needs from the dashboard, and changes you make in the dashboard sync to every till:

• categories and products, including variants
• settings and printer profiles
• VAT exemptions
• staff logins

3. Staff sell at the till

Staff sign in with their PIN, ring up items by scanning barcodes or tapping products, and take payment. The receipt prints, and food orders go to the kitchen printer.

4. Sales flow back to the dashboard

Each sale uploads straight after checkout. Your live sales, stock levels, reports and loyalty points update in the dashboard, so you can see how the day is going from anywhere.

5. If the internet drops, the till carries on

POSable detects the lost connection and switches to offline mode automatically, with no action needed from staff. Sales, refunds, till floats and staff sessions are stored on the device. When the connection comes back, they upload automatically.

A typical trading day

1. Open up. Staff sign in with their PIN and record the opening till float. Floats need a manager’s authorisation.
2. Serve customers:
   • scan or tap products, and use Hot Products for best-sellers
   • scan a customer’s loyalty barcode to add points or apply an offer
   • take cash, card or split payment
   • print a receipt or skip it. You can reprint any of the last 5 orders later.
3. Handle refunds (see below). Refunds need a manager’s authorisation.
4. Keep an eye on the day in the dashboard’s live sales view.
5. Close up. Review the Z report (end-of-day report) in the dashboard and email it if you need to. Your figures are ready for your accountant whenever you need them.

Payments

• Cash is recorded against each sale, and the cash drawer opens from the receipt printer.
• Card: the till sends the amount to your connected terminal and records the result automatically:

Provider	Region	How the terminal connects
myPOS (GO 2)	UK and EU	USB on Android, or a COM port on Windows
Dojo (GO MAX)	UK and selected EU	Over the internet, assigned to each till in Device Management
Teya (Teya Pro)	UK	Over the internet, using your Teya ePOS details
Gravity Payments (PAX A920 Pro, Clover terminals)	United States	Assigned to each till by reader name in Device Management

• Split payments: the customer pays part in cash, and the rest goes to the card terminal.

POSable doesn’t add transaction fees. See Are there any transaction fees?[2]

Refunds

1. Find the sale. Scan the barcode on the customer’s receipt, or open it from recent orders.
2. Choose what to refund. Select Refund all, or refund individual items in full or in part.
3. A manager authorises the refund with their PIN.
4. Card refunds go to the terminal automatically. The till sends the refund to your myPOS, Dojo, Teya or Gravity terminal, so there’s no need to log in to your provider’s website. Cash refunds are recorded against the original sale.
5. A refund receipt prints.

Offline mode: what works and what doesn’t

While offline you can…	Needs a connection
Sign in with staff PINs (up to 5 days after the till last synced)	Applying loyalty offers
Sell and take cash payments	Card payments on terminals that connect over the internet (Dojo, Teya)
Print and reprint receipts	Card refunds through your provider
Look up loyalty customers and redeem points	Changes made in the dashboard reaching the till
Record refunds and till floats

Card payments offline: the myPOS GO 2 has its own 4G data SIM, so it can keep taking cards when your Wi‑Fi drops. Terminals that rely on your internet connection need it to work.

See Does POSable work offline?[3]

What you need

• A till device:
  • an Android tablet running Android 10 or later, 10″ or larger, used in landscape
  • or a Windows PC
• A receipt printer and optional barcode scanner, over USB or Bluetooth
• A card terminal from Dojo, Teya, myPOS or Gravity Payments, if you take card payments
• An internet connection for syncing (not needed to keep selling)

See What hardware do I need for POSable?[4]

Getting started

Most businesses are ready to trade in about 30 minutes:

1. Sign up for a 15-day free trial. You’ll get your dashboard login and Tenant ID by email.
2. Run Quick Setup in the dashboard: business details, currency and VAT, card provider, timezone and language.
3. Add products by CSV import, from a sample template for your business type, or manually.
4. Add staff and their PINs.
5. Install the till app, enter your Tenant ID and sign in. The device registers itself automatically.
6. Connect your printer and card terminal, then take a test payment before your first customer. New card terminals sometimes need a software update first.

Full guide: How long does it take to set up POSable?[5]

Troubleshooting

The app isn’t behaving as expected

• Close and reopen the POSable app, or restart the device.
• Check you’re on the latest version. Android updates come from Google Play.
• Check the device’s internet connection. The till keeps selling offline, but it needs a connection to sync.

A card payment won’t start

• Check the terminal is switched on, charged and connected: by USB for myPOS, or to the internet for Dojo and Teya.
• Check the right card provider is selected in API Settings → Payments, and that the terminal is assigned to this till in Device Management where needed.

I’ve forgotten my dashboard password

• Click Forgot password? on the dashboard sign-in page and follow the email link.

Still stuck?

• Search the help centre[6] or ask the POS BOT chatbot.
• Email everythingis@posable.co.uk[7] or call +44 7356 055601.

Best practice

• Test a card payment before opening on the first day, and after any terminal update.
• Give every staff member their own PIN. Sales and refunds are recorded against each person, and you’ll get accurate staff reports.
• Keep till devices online when you can, so sales sync promptly. After any time offline, reconnect before switching the device off at the end of the day.
• Don’t uninstall the app to fix a problem. Any sales that haven’t synced are stored on the device.
• Check your reports weekly to spot best-sellers, slow lines and stock to reorder.
• Export your reports regularly for your accountant and your own records.

Source URL: https://posable.co.uk/posable-docs/what-is-posable-and-how-does-it-work/

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