How to log in to the POSable backoffice dashboard easily

by POSable Support Team | January 19, 2026 11:10 am

Pos with cloud dashboard: Logging in to POSable

To log in to the POSable dashboard (the Backoffice), click Login on posable.co.uk. Or go directly to https://dashboard.posable.co.uk.

Sign in with the email address you registered with and the password from your welcome email.

This guide is for owners and managers who run POSable from a browser. It also covers two-factor authentication (2FA) and what to do if you forget your password or email.

Important: Your dashboard login (email and password) is not the same as the till login. Till staff sign in to the POSable app with their own 6-digit PIN. Your Tenant ID links each till device to your account.

Why it matters

• One login runs your business. You manage products, stock, staff, settings and reports from the dashboard, and the changes sync to every till.
• Your Tenant ID connects your tills. You enter it once when you install the app on each Android tablet or Windows PC.
• 2FA protects your login. Any dashboard user can have it. It’s also required before anyone can use the Demo Installer or remove an Administrator, which stops malicious deletions.

Login details at a glance

What	What it’s for	Where to find it
Email address	Your dashboard username	The email you registered with
Password	Dashboard sign-in	Your welcome email. Use Forgot Password to get a new one
Tenant ID	Links each till device to your account (entered once per install)	Your welcome email, or the top of the dashboard’s left-hand menu
2FA code	Extra security, and needed for the Demo Installer and for removing Administrator users	Google Authenticator, once you’ve set up 2FA
Staff PIN (6 digits)	Signing in to the till app, not the dashboard	Set up under App Users

Step-by-step: logging in for the first time

1. Find your welcome email

When you sign up for your 15-day free trial, you get a welcome email with your password and your Tenant ID. Keep it somewhere safe.

2. Go to the sign-in page

Either:

• click Login on posable.co.uk, or
• go straight to https://dashboard.posable.co.uk[1] (worth bookmarking).

3. Sign in

Enter the email address you registered with and the password from your welcome email.

4. Choose how to get started

On your first login, POSable gives you three options:

• Start Tutorial: a guided walk-through of the dashboard.
• Quick Start: answer a short set of questions about your business. POSable puts your answers into your Settings to get you set up quickly.
• Quick Start Guide: a set of tutorials explaining the different settings.

Pick whichever suits you. You can come back to the tutorials at any time from Help & Tutorials.

Tip: Next, set up your business details, currency, VAT and card payments.

5. Make a note of your Tenant ID

Your Tenant ID is shown at the top of the left-hand menu. You’ll need it once for each till you install.

6. Set up two-factor authentication (recommended)

1. An Administrator or Assistant Manager opens Dashboard Users, finds the user and clicks the shield icon in the Actions column to enable 2FA for them.
2. The user then completes the setup on their own device: they open Google Authenticator on their phone and scan the QR code shown to them.
3. They follow the on-screen instructions to finish.

Note: We’ve tested Google Authenticator. Other authenticator apps may work, but we haven’t tested them.

That’s it. You’re logged in and your account is protected.

What is the Tenant ID?

Your Tenant ID is a unique identifier for your POSable account. It connects your till devices to your dashboard, so products, settings and sales sync between them.

You only need it in the till app, not to log in to the dashboard, and only once per device:

1. Install the POSable app: Android from Google Play, or Windows from the Microsoft Store[2].
2. Enter your Tenant ID and tap Validate Tenant ID.
3. Sign in with a staff PIN. The device registers itself automatically, up to your plan’s device limit.

Once validated, the app won’t ask for your Tenant ID again unless you do a clean install (for example, on a replacement tablet).

Lost your Tenant ID? Log in to the dashboard and look at the top of the left-hand menu.

Why set up 2FA?

You don’t need 2FA to log in day to day, but we strongly recommend it:

• It stops someone getting into your dashboard with just your password.
• 2FA is required to use the Demo Installer and to remove Administrator users. This protects your account against malicious deletions.
• Any dashboard user can have 2FA for login security. It doesn’t give them access to admin-only features. Those still depend on their permission level.
• 2FA is only for dashboard logins. Till staff (App Users) sign in to the till with their PIN and can’t log in to the dashboard with it.

Troubleshooting

I’ve forgotten my password

• On the sign-in page, click Forgot Password.
• Enter the email address you registered with.
• POSable emails you a new password. Check your spam folder if it doesn’t arrive.

I’ve lost my Tenant ID

• Log in to the dashboard. It’s at the top of the left-hand menu.
• It’s also in your original welcome email.

The till app is asking for my Tenant ID again

• This only happens after a clean install of the app. Enter your Tenant ID and tap Validate Tenant ID.

I can’t remember which email I registered with

• Contact our support team (details below). We’ll help you get back into your account securely.

My staff can’t log in to the dashboard

• Till staff (App Users) and dashboard users are separate. A till PIN doesn’t give access to the dashboard. To give someone dashboard access, add them in Dashboard Users with the right permission level. See How to manage Dashboard Users and Permissions.

Still stuck?

• Email everythingis@posable.co.uk[3] or call +44 7356 055601. Support is included in every plan.
• Watch Getting started with POSable on our YouTube channel[4].

Frequently asked questions

What do I use to log in to the POSable dashboard?

Use the email address you registered with and the password from your welcome email. Click Login on posable.co.uk, or go straight to https://dashboard.posable.co.uk[1].

Where do I find my POSable Tenant ID?

It’s in your welcome email. If you’ve lost it, log in to the dashboard and you’ll see it at the top of the left-hand menu.

Do I need the Tenant ID every time I log in?

No. You log in to the dashboard with your email and password. The Tenant ID is only for the till app: you enter and validate it once when you install the app on a device, and you won’t be asked again unless you do a clean install.

I’ve forgotten my dashboard password. What do I do?

On the sign-in page, click Forgot Password and enter your registered email address. POSable emails a new password to that address.

Is two-factor authentication (2FA) required?

You don’t need it to log in day to day, but we strongly recommend it. 2FA is required to use the Demo Installer and to remove Administrator users, which protects your account against malicious deletions. An Administrator or Assistant Manager enables it for you, and you complete the setup on your own phone.

Which authenticator app should I use for POSable 2FA?

We’ve tested Google Authenticator and recommend it. Other authenticator apps may work, but we haven’t tested them.

Related Guides

What if my tablet breaks?[5]. Reason: a replacement device means a clean install, so you’ll need your Tenant ID again.
How to set up business details, tax and core settings[6]. Reason: what to configure straight after your first login.

How to manage Dashboard Users and Permissions[7]. Reason: covers 2FA status, permission levels and till PINs.

How long does it take to set up POSable?[8]. Reason: the full setup walkthrough, including the till and Tenant ID.

How to manage devices[9]. Reason: naming and removing the tills your Tenant ID registers.

Source URL: https://posable.co.uk/posable-docs/how-to-login-to-the-posable-admin-dashboard/

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