How to Boost Retention with POS-Based Loyalty Tools

by POSable Support Team | January 8, 2026 2:06 pm

POSable offers customer loyalty features that allow businesses to create effective POSable loyalty programs. Using their POSable front of house PWA, businesses can enhance customer retention and therefore sales. POSable includes a complete customer loyalty program at no extra cost.

It’s built into the dashboard and supports both Android and Windows tills. This integration allows staff to access loyalty tools without switching systems, ensuring a smooth customer experience at point of sale. It remains easy to train staff and maintain consistency across locations.

• reward customers with points on every purchase
• move your best customers up through Bronze, Silver, Gold and Platinum tiers
• create targeted offers such as Buy X Get Y, free items and double points
• send push notifications straight to customers’ phones
  

Everything is managed from your POSable dashboard. Customers join by scanning a QR code, and there’s no separate loyalty software to buy or connect.

Why a loyalty program increases sales and retention

Bringing back an existing customer costs far less than winning a new one. Research by Bain & Company found that a 5% increase in customer retention can raise profits by 25–95%. A well-run loyalty program helps in four ways:

• More frequent visits. Customers who are working towards a reward choose you over a competitor.
• Bigger baskets. Minimum-spend thresholds, points multipliers and Buy X Get Y offers encourage customers to add one more item.
• Owned marketing. Push notifications reach members directly, without paying for ads or relying on social media algorithms.
• Better decisions. Loyalty reports show who your best customers are and which offers actually drive sales.
  

POSable loyalty features at a glance

Simple customer sign-up with a QR code

When you finish the loyalty setup, POSable generates a registration QR code and a short sign-up link, for example yoursite.com/loyalty/yourbusiness. Print the QR code at your counter, add it to receipts or share the link online. This approach supports easy onboarding for new members.

Customers scan it with their phone camera, register in seconds and install your branded customer loyalty app. You can also give new members a registration bonus, such as 50 points just for joining. It can boost participation over time significantly.

Points that customers earn and spend

You decide how the points economy works:

• Points per pound: how many points customers earn for each £1 they spend
• Minimum purchase for points: the smallest sale that earns points
• Points-to-currency ratio: what each point is worth, for example 1 point = 1p
• Minimum redemption: how many points a customer needs before they can spend them
• Points expiry: set points to expire after a number of days to create urgency, or leave them to never expire
  

Membership tiers (Bronze, Silver, Gold and Platinum)

Customers move up the tiers automatically as they earn points.

You set the Silver, Gold and Platinum thresholds.

Each member’s tier appears in their loyalty app.

They can see their status and how close they are to the next level.

That encourages them to keep spending with you, supporting customer loyalty.

Seven types of loyalty offer

In the Loyalty Offers page you can create:

Offer type	Best used for
Percentage discount	Member-only sales, such as 10% off
Fixed amount discount	£5 off a £30 spend
Buy X Get Y	Getting customers to try a new product
Free item	Classic rewards, such as a free coffee for 100 points
Points multiplier	Double-points days to fill quiet periods
Bonus points	Rewarding a specific action or campaign
Cashback	Returning a share of the spend as points

You can control every offer in detail:

• Target it at all products, one category or specific products.
• Set the points cost, or set it to 0 to make it a free member perk.
• Cap total redemptions, for example “first 50 customers only”.
• Schedule it with start and end dates. Offers go live automatically on the start date.
• Add terms and conditions that customers see in the app.
  

Fast redemption at the till

At checkout, staff scan the barcode shown in the customer’s loyalty app. The till displays the customer’s name, points balance, tier, and current offers. This information supports personalised service throughout the sale. That enables staff to tailor recommendations and speed the checkout.

With one tap, staff can redeem points as a discount or apply an offer. The discount is automatically applied to the right items and appears as a loyalty discount on the receipt. Loyalty details stay attached if a sale is paused and resumed, including parked sales, ensuring customer loyalty.

Push notifications to customers’ phones

From Loyalty Notifications you can send a push notification to:

• all subscribers
• a single customer
• one membership tier, such as a Gold-only preview

Use them to announce new offers, send a “we miss you” message or promote a quiet-day event. The dashboard shows active subscribers, total messages sent and the delivery success rate.

Customer management

The Loyalty Customers page lets you:

• search and filter members by tier or status
• view a customer’s points history
• add, subtract or set points manually, with a reason recorded against the change
• award points to many customers at once
• block accounts if you need to
  

Loyalty reports and AI offer suggestions

Loyalty Program Reports cover any date range you choose and can be exported. They include:

• monthly loyalty activity
• how points are spread across your members
• top customers by points
• how each offer performed
• the impact of loyalty discounts on sales
  

POSable AI report goes a step further. It analyses your sales and suggests loyalty offers, and you can edit a suggestion or publish it with one click.

How to set up your loyalty program

1. Log in to your POSable dashboard.
2. Run the loyalty setup. Open the Loyalty Program Dashboard and click Start Setup. This turns on your loyalty program, applies default settings, and creates your registration page and QR code.
3. Configure your settings. In Loyalty Settings, set your program name, points per pound, registration bonus, minimum redemption, tier thresholds and points expiry.
4. Set your business name in API Settings so you get a short, branded sign-up link.
5. Brand the loyalty app. Add your logo and colours in PWA Settings.
6. Create your first offer. Go to Loyalty Offers and click Create Offer. Choose the offer type, set the value and points cost, choose which products it applies to, add dates and terms, and save. Offers that start today go live straight away. Future-dated offers are scheduled automatically.
7. Promote sign-ups. Download the QR code from Loyalty QR Code and put it at the till, on receipts and on your social media.
8. Tell customers about it. Send a push notification about the offer to everyone who has installed your loyalty app.
9. Review and refine. Check Loyalty Program Reports each month and keep doing more of what works.
   

Loyalty ideas you can run in POSable

Win-back campaign: find members who haven’t visited recently in Loyalty Customers, award them bonus points and send them a personal push notification.

Coffee shop: earn 1 point per £1 and get a free drink (a Free item offer) for 100 points. A points multiplier on weekday mornings between 2pm and 4pm helps fill quiet times.

Clothing shop: give Gold and Platinum members 15% off a new collection before everyone else, announced with a tier-targeted push notification.

Cafe on Mother’s Day: a Buy X Get Y offer where two hot drinks come with a free slice of cake, scheduled to run only that weekend.

Gift shop: a 100-point registration bonus plus £5 off a £30 spend, limited to the first 50 redemptions, to quickly build your member list.

Loyalty Automation with AI.MEE

With POSable AI plans you get a daily report generated by AI.MEE our POSable AI Assistant. This report will look at sales, weather forecast and other important factors such as upcoming holidays. It will suggest loyalty offers that you can immediately schedule and push out to customers and if you don’t like the content you can always edit an offer before sending.

Frequently asked questions

Is the loyalty program included in my POSable subscription?

Yes. Loyalty is built into the POSable dashboard and tills, so you don’t need a third-party loyalty app.

Do customers need to download an app from an app store?

No. The POSable loyalty app is a progressive web app (PWA). Customers open it by scanning your QR code and can add it to their home screen straight from the browser.

Can I limit a loyalty offer to certain products or categories?

Yes. Every discount offer can apply to all products, one category or selected products.

Can loyalty points expire?

Yes, if you want them to. Set Points Expire Days in Loyalty Settings, or leave it blank so points never expire.

How do staff apply loyalty at checkout?

They scan the barcode in the customer’s loyalty app. The till then shows the customer’s balance and available offers, ready to redeem.

Can I see whether my loyalty program is working?

Yes. Loyalty Program Reports show member activity, top customers, offer performance and discount impact. They can be exported for any date range.

Related Guides

• What is POSable and how does it work?[1]
• Does POSable work offline?[2] (offline loyalty lookup)
• How much does POSable cost?[3] (AI loyalty suggestions on AI plans)
• Is there a free trial or demo?[4] (demo loyalty offer)

Source URL: https://posable.co.uk/posable-docs/does-posable-have-customer-loyalty-features/

---