Are There Hidden Fees for POSable Updates or Support?

by POSable Support Team | January 5, 2026 1:12 pm

No. Every POSable software update, new feature and support request is included in your subscription at no extra cost. There are no setup fees, support contracts, paid upgrades or charges per support call. Plans start at £20 a month for up to 5 devices, with no contract, and your plan price covers the till apps, the cloud dashboard, updates and help from our team.

The only other costs come from things POSable doesn’t provide: your card processing fees, your hardware, and any optional third-party services you choose. Each is explained below.

Why this matters

Many POS systems advertise a low monthly price and then charge extra for support plans, “premium” features, version upgrades or engineer call-outs. Those extras make the real cost hard to predict. With POSable:

• Your monthly cost stays predictable. The price you sign up at is the price you pay for the software.
• You always get the latest version. New features aren’t held back behind paid add-ons.
• You can ask for help without worrying about a bill. Whether it’s a setup question or a problem on a busy Saturday, support is part of your plan.
• There’s no lock-in. There’s no contract, so you can cancel at any time.

What your subscription includes

Software updates and new features

POSable is actively developed, and improvements are released to every customer. Recent additions include:

• Kitchen printing, for sending food orders to a kitchen printer
• Dojo, Teya and Gravity Payments card integrations, alongside myPOS
• Layouts for smaller and larger screens, plus Light and Dark themes on the Android till
• The Windows till app, alongside the Android app

None of these cost existing customers anything extra.

How updates reach you:

Part of POSable	How it’s updated
Cloud dashboard (back office)	Automatically. It’s web-based, so you always use the latest version and there’s nothing to install.
Android till	Through the Google Play Store. Keep automatic app updates turned on, or update manually from Play.
Windows till	Through the Microsoft Store. Keep automatic app updates turned on, or update manually from the Store.
Loyalty and Shop Floor web apps	Automatically, the next time they’re opened.

About AI features: AI tools such as AI.MEE reports, demand forecasting and AI menu boards are included in the AI plans, not the Core plans. New AI features are released to AI plans first. Moving to an AI plan changes your plan price, but there are no separate AI credits or add-on charges. AI use is included on your plan.

Support

Support is included on every plan. You can get help in several ways:

• Email: everythingis@posable.co.uk[1]
• Phone: +44 7356 055601
• Chat Bot: Mon-Fri 9am-6pm and Saturday 10am-6pm. Ask POS Bot questions and receive instant replies. If you still cannot find what you are looking for a real person will get back to you asap.
• Help centre: step-by-step guides at posable.co.uk/help[2]
• Help & Tutorials in your dashboard:
  • an interactive guided tutorial, which you can pause and resume
  • a Quick Setup wizard for getting started fast
  • links to the right guide for each part of the dashboard
  • setup guides for moving from another POS (CSV templates for categories, products and sales), Telegram stock alerts and compatible hardware

Also included at no extra cost

• Cloud dashboard: catalogue, live sales tracking, reports, multi-site control, shelf labels and staff PIN security
• Offline mode, so you can keep trading when the internet drops
• Customer loyalty: points, offers, QR sign-up and push notifications
• The Shop Floor web app for staff, with no extra till licences needed
• A 15-day free trial, plus a live demo that resets every hour

What might cost extra (and who charges it)

POSable doesn’t charge for any of the items below. They’re listed here so you know the full picture before you start.

Cost	Who charges it	Notes
Card processing fees	Your payment provider (Dojo, Teya, myPOS or Gravity Payments)	POSable adds no markup. See Are there any transaction fees?[3]
Hardware	Whoever you buy it from	Tablets or PCs, receipt and kitchen printers, cash drawers, barcode scanners, label printers and card terminals. You can use devices you already own.
More devices	POSable (a plan change, not an add-on)	Plans cover up to 5 or up to 10 devices. If you need more, move to a larger plan at its published price.
AI features	POSable (a plan change, not an add-on)	These are available on the AI plans.
Optional third-party services	The third-party provider	If a feature relies on an outside service that charges for its own use, you decide whether to use it. For example, Telegram stock alerts use a free Telegram bot.

How to get help

1. Check the guides first. In your dashboard, open Help & Tutorials, or visit posable.co.uk/help[2]. Most setup questions are answered there.
2. Try the guided tutorial or Quick Setup if you’re setting up for the first time.
3. Contact us by email or phone. To help us resolve things quickly, include:
   • your business name
   • the device (Android or Windows) and what you were doing
   • any error message, ideally with a screenshot

Tips for keeping POSable up to date

Keep all tills on the same version so features and settings behave the same on every device.

Keep automatic updates on for the Android till in Google Play.

Update outside trading hours so an update never interrupts a sale.

Let offline sales sync before updating. If the till has been offline, reconnect and wait for pending sales to upload first.

Don’t uninstall the app to update it. Unsynced offline sales are stored on the device and would be lost.

Source URL: https://posable.co.uk/posable-docs/are-there-extra-fees-for-posable-updates-or-support/

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