by POSable Support Team | January 5, 2026 1:12 pm
No. Every POSable software update, new feature and support request is included in your subscription at no extra cost. There are no setup fees, support contracts, paid upgrades or charges per support call. Plans start at £20 a month for up to 5 devices, with no contract, and your plan price covers the till apps, the cloud dashboard, updates and help from our team.
The only other costs come from things POSable doesn’t provide: your card processing fees, your hardware, and any optional third-party services you choose. Each is explained below.
Many POS systems advertise a low monthly price and then charge extra for support plans, “premium” features, version upgrades or engineer call-outs. Those extras make the real cost hard to predict. With POSable:
POSable is actively developed, and improvements are released to every customer. Recent additions include:
None of these cost existing customers anything extra.
How updates reach you:
| Part of POSable | How it’s updated |
|---|---|
| Cloud dashboard (back office) | Automatically. It’s web-based, so you always use the latest version and there’s nothing to install. |
| Android till | Through the Google Play Store. Keep automatic app updates turned on, or update manually from Play. |
| Windows till | Through the Microsoft Store[1]. Keep automatic app updates turned on, or update manually from the Store. |
| Loyalty and Shop Floor web apps | Automatically, the next time they’re opened. |
About AI features: AI tools such as AI.MEE reports, demand forecasting and AI menu boards are included in the AI plans, not the Core plans. New AI features are released to AI plans first. Moving to an AI plan changes your plan price, but there are no separate AI credits or add-on charges. AI use is included on your plan.
Support is included on every plan. You can get help in several ways:
POSable doesn’t charge for any of the items below. They’re listed here so you know the full picture before you start.
| Cost | Who charges it | Notes |
|---|---|---|
| Card processing fees | Your payment provider (Dojo, Teya, myPOS or Gravity Payments) | POSable adds no markup. See Are there any transaction fees?[4] |
| Hardware | Whoever you buy it from | Tablets or PCs, receipt and kitchen printers, cash drawers, barcode scanners, label printers and card terminals. You can use devices you already own. |
| More devices | POSable (a plan change, not an add-on) | Plans cover up to 5 or up to 10 devices. If you need more, move to a larger plan at its published price. |
| AI features | POSable (a plan change, not an add-on) | These are available on the AI plans. |
| Optional third-party services | The third-party provider | If a feature relies on an outside service that charges for its own use, you decide whether to use it. For example, Telegram stock alerts use a free Telegram bot. |
Keep all tills on the same version so features and settings behave the same on every device.
Keep automatic updates on for the Android till in Google Play.
Update outside trading hours so an update never interrupts a sale.
Let offline sales sync before updating. If the till has been offline, reconnect and wait for pending sales to upload first.
Don’t uninstall the app to update it. Unsynced offline sales are stored on the device and would be lost.
No. All POSable updates and new features are included in your subscription.
Yes. Email, phone and ticket support are included on all plans, with no charge per call or ticket. The team is available Monday to Friday 9am–7pm and Saturday 10am–5pm (UK time), and POS BOT answers questions any time.
No. New features are released to customers at no extra cost. AI features are part of the AI plans, and new AI features are released there first. The only extra costs come from optional third-party services that charge for their own use.
No. You can set up yourself using the guided tutorial, Quick Setup and help guides, and the POSable team can help if you get stuck. On-site visits and installation are optional and quoted individually, so contact us first.
No. You can cancel your POSable subscription at any time.
Source URL: https://posable.co.uk/posable-docs/are-there-extra-fees-for-posable-updates-or-support/
Copyright ©2026 POSable Ltd unless otherwise noted.